You know the steps.
You know the do’s and don’ts.
You know the exceptions.
That’s a job description. You’ve just never had anyone to write it for.
So it asks — the way a person would.
A route’s assigned to someone who’s not in its contacts.
Monday’s sheet has a route assigned to Khalid, but he’s not in your driver contacts.
Do you want to add him, hand his route to someone else, or hold it until you tell me who’s covering it?
A customer says they’ve already paid. The invoice says otherwise.
The customer just replied saying they’ve already paid. My records still show it unpaid.
I don’t have enough to tell which one is true. Can you check?
Two people say yes to the same shift.
Two people replied “I can cover it” within a minute of each other.
I don’t know if you want first-come, or if you’re trying to spread shifts out. Who gets it?
Populus runs your agent against the situations it could plausibly get wrong. Nothing reaches a customer until they pass.
Higher limits, more seats, a workflow with its own rules, or an agent that has to sit inside systems we don’t connect to yet. Tell us what it needs to do and we’ll tell you honestly whether we can do it.
One sentence about a job you keep doing yourself. That’s the whole first step.